Privacy Policy and Terms of Use

TERMS OF USE

Your access to and use of the Lucas County Treasurer’s Office website (the “Treasurer”) and its associated webpages (the “Site”) are subject to the following Terms of Use and all applicable federal, state, and local laws. By accessing, browsing, or using the Site, you agree to be bound by these Terms of Use, whether or not you are a registered user.

Modification of Terms

The Treasurer reserves the right to modify these Terms of Use at any time by posting updates on this page. Any modification is effective immediately upon posting unless otherwise stated. Your continued use of the Site after any modification constitutes acceptance of the revised Terms. You are encouraged to review this page periodically.

Permitted Use and Conduct

You agree to access and use the Site solely for lawful purposes. You are responsible for compliance with all applicable laws, statutes, rules, and regulations related to your use of the Site. By using the Site, you agree that you will not:

  • Use the Site to commit or encourage a criminal offense or conduct that gives rise to civil liability

  • Impersonate any person or entity

  • Upload, post, transmit, or otherwise provide any material you do not have the legal right to provide

  • Alter, damage, or delete content posted on the Site

  • Disrupt or interfere with the normal operation or communication of the Site

  • Misrepresent your affiliation with any person, business, or organization

  • Collect or store personal information about other users

Links to Other Websites

The Site may contain links to third-party websites that are not operated or controlled by the Treasurer. These links are provided solely for convenience. The Treasurer does not endorse, review, or control the content, products, or services offered by third-party websites and is not responsible for their content or privacy practices. Use of any linked website is subject to the terms and policies of that website.

Disclaimer of Warranties

Your use of the Site and any materials available through the Site is at your own risk. The Site and its contents are provided “as is” and “as available,” without warranties of any kind, either express or implied. The Treasurer does not warrant that the Site will be uninterrupted, error-free, or free of omissions, nor does it warrant the accuracy or reliability of any information provided.

Limitation of Liability

In no event shall the Treasurer or employees of the Treasurer’s Office be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages arising from your use of, or inability to use, the Site, including but not limited to loss of data, loss of revenue, loss of profits, or business interruption.

PRIVACY POLICY

The Lucas County Treasurer’s Office is committed to protecting the privacy of visitors to its website, consistent with applicable law.

Collection and Use of Online Information

When you visit the Site, the Treasurer’s web server may automatically collect limited technical information, such as your Internet Protocol (IP) address. This information is used to diagnose technical issues, maintain system security, and compile aggregate statistics regarding site usage. IP addresses are not used to identify individual users and are not shared outside of authorized county personnel unless required by law.

Certain portions of the Site may use cookies to enhance functionality and improve user experience. Cookies are small text files stored on your device that allow the Site to recognize your browser. The Treasurer’s cookies do not access other information on your device and are not used to identify you personally.

Voluntary Submission of Information

The Treasurer does not collect personal information from users who browse the Site unless the user voluntarily submits information through online forms, applications, or payment portals. Examples may include name, address, parcel information, or payment details.

If you choose not to provide requested information, certain services or transactions may be unavailable; however, general access to Site content will remain available.

Payments and Secure Transmissions

When payments or other secure transactions are conducted through the Site, appropriate security measures, including encryption, are used to protect sensitive information in accordance with legal and industry standards.

Protection and Disclosure of Personal Information

Personal information voluntarily submitted to the Treasurer will not be sold or shared with third parties except:

  • As necessary to process a transaction or respond to a request

  • With authorized county personnel for official purposes

  • When required by law

The Lucas County Treasurer is subject to Ohio’s Public Records Act. Information submitted through the Site that constitutes a public record under Ohio law may be subject to disclosure upon request.

Lucas County Treasurer SMS Notification Program

Mobile Messaging Terms of Service

Effective Date: February 27, 2026

1. Program Description

The Lucas County Treasurer SMS Notification Program provides transactional text message notifications to taxpayers regarding their property tax accounts. Messages may include:

  • Delinquency notices

  • Payment reminders

  • Installment plan (DIPP) updates

  • Account status notifications

  • Grace period or default notices

Messages are informational and related to existing taxpayer accounts. This program does not send marketing or promotional messages.

2. Opt-In Consent

Taxpayers opt in to receive SMS messages by voluntarily providing their mobile phone number through official Lucas County Treasurer forms, including online submission forms and installment plan enrollment forms.

By providing a mobile number, the taxpayer consents to receive transactional text messages related to their property tax account.

Consent is not a condition of payment or services.

3. Opt-Out Instructions

You can cancel the SMS service at any time by replying STOP to any message.

After you send the message STOP, you will receive a confirmation text that you have been unsubscribed. You will no longer receive SMS messages from the program unless you opt in again.

4. Help Instructions

If you are experiencing issues with the messaging program, you may:

5. Message Frequency

Message frequency varies based on account status. Taxpayers may receive periodic messages regarding payment due dates, delinquency status, or installment plan obligations.

6. Message & Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Charges are determined by your wireless carrier. If you have questions about your text or data plan, please contact your wireless provider.

7. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

8. Privacy

Mobile phone numbers collected for SMS notifications will only be used for official Lucas County Treasurer communications regarding property tax accounts. Opt-in data and consent will not be sold or shared with third parties.

Other Websites

This Privacy Policy applies only to websites operated by the Lucas County Treasurer’s Office. If you access a third-party website through a link on the Site, you should review that website’s privacy policy to understand its practices.

Lucas County Information Systems Policies and Procedures

Acceptable Use Policy (PDF) - Approved 3/3/2022

Access Management Policy (PDF) - Approved 4/7/2022

Data Processing Board Public Records Policy (PDF) - Approved 4/12/2018

Data Security Policy (PDF) - Approved 4/7/2022

Email Retention Policy (PDF) - Approved 3/3/2017

Incident Response Policy (PDF) - Approved 1/10/2022

Internet and Email Use Policy (PDF) - Approved 7/11/2017

IT Policy Governance Policy (PDF) - Approved 4/7/2022

IT Procurement Policy (PDF) - Approved 3/4/2021

Password Management Policy (PDF) - Approved 1/10/2022

Security Awareness Training Policy (PDF) - Approved 1/10/2022

Vulnerability Management Policy (PDF) - Approved 1/10/2022